Términos del servicio

Geographical availability

The items offered through this website will be available worldwide, unless there are difficulties in doing so, please contact us by e-mail. info@suigenneris.es

Our products

All orders for products are subject to availability and, in this regard, if there are difficulties in supply, or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value that you can order. If we do not
If we do not offer substitute products or you do not wish to order such products, we will refund any amount you may have paid, within a maximum of 30 days.
We reserve the right to withdraw any product from www.suigenneris.es at any time and / or to remove or at any time and/or to remove or modify any material or content on it.
We shall not be liable to you or to any third party for the removal of any product, removal or modification of any material or content. remove any product, remove or modify any material or content from the website. website.

Shipping

Sui Genneris will, unless extraordinary circumstances occur, ship the order of the product(s) of the product(s) listed on the Dispatch Confirmation on the delivery date date shown on the Shipping Confirmation or, if no delivery date is specified, within 48-72 hours in the within 48-72 hours in the case of a domestic order, and 7-14 days in the case of an international order. in the case of an international order. The price of domestic delivery may increase up to 10, in the case of an international order up to 50€. Shipping costs are free of charge when the value of the order exceeds 350€.
In periods of special conditions (sales, blackfriday etc.) orders may be delayed up to 1 week longer. be delayed by up to 1 week. The delay may be due, among others, to the following reasons:
- Product customisation.
- Unforeseen circumstances.
- Delivery area. If for any reason we are unable to meet the delivery date, for reasons other than product unavailability
delivery date, for reasons other than the unavailability of the product, we will inform you of this
will inform you of this circumstance and we will give you the option to go ahead with the purchase by setting a new delivery date.
with the purchase by setting a new delivery date.
- Delivery. If, for reasons attributable to the buyer (e.g. absence of the place of delivery, incorrect addresses, etc.), the incorrect addresses, etc.) it is not possible to deliver the product, the courier company will
the product, the courier company will contact you in order to provide you with the appropriate to provide you with the appropriate information so that you can proceed to collect your order.
order.

Price

The price of the products will be the price stipulated at any given time on our website. The prices on the website include VAT, but exclude delivery charges. Prices may change at any time, but any changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Methods of payment

Payment will be made in Euros via:
Stripe with all major debit or credit cards: Visa, Mastercard, American Express. Bizum

Order errors

If you have placed an order and it has an address error or duplicate quantities, it can be modified
duplicate quantities, it can be modified (in the case of address and/or quantity errors) or cancelled (in the case of duplicate quantities) with a partial refund if you contact Sui Genneris within 24 hours of placing the order.
If the 24-hour period has elapsed and no error has been reported, Sui Genneris it will be considered as a correct order, so it will be processed as a normal order, in accordance with the Sui Genneris return and exchange policy.
In the event that a duplicate product or order has not been notified of an error within the 24 hours 24 hours and at the time of delivery of the order, the customer returns it, Sui Genneris is not Genneris will not be held responsible, so a voucher will be generated for the value of the value of the purchased product, minus the return shipping.

Returns

For information on returns please click on the following link: link to another tab called "shipping and returns" (I'll leave the info on the other tab in another Word).

Reservations

When an item is available in reserve mode, it will be shipped within a maximum of 15 days as it is not currently in stock, but is awaiting restocking. The delivery time after the reserve days is 24-72 hours.

Written communication

Applicable regulations require that some of the information or communications we send you must be in writing. By using this website, you agree that we may exchange electronic communications. We will contact you by e-mail or provide you with information by posting notices on www.suigenneris.es. For contractual purposes, you agree that all contracts, notices, information and other communications that we communicate to you by any of the above means comply with legal requirements equivalent to written documents. This condition shall not affect your statutory rights.
We have the right to revise and amend these terms and conditions at any time. at any time. You will be bound by the terms and conditions in force at the time you place each order. each order.

Customer service
You can ask us any question about our products, the operation of the online shop or your order
the online shop or about your order by contacting us at email info@suigenneris.es or phone +34660556539 (we attend to calls and Whatsapp). We will try to answer your questions as soon as possible.